SIZING GUIDE

Paper sizes refer to the paper's total dimensions and include a white border. For example, an 18x24" paper print will have a white border with a displayed image smaller that 18x24"

Rolled canvases come with the border left from removing the painting from the wooden frame.

Rolled canvases that does not come with borders left by the wooden frame will be specified in the description of the artwork

PRINT AND CANVAS QUALITY

Q: How is the quality of the prints and canvasses ensured?
The utmost care is taken in creating and preparing each artwork to ensure it meets the highest standards. I personally review every piece before it goes to print to ensure it represents the original work faithfully. PLEASE NOTE: colors might differ slightly from monitor to monitor and to print.

Q: Who prints the prints and canvasses?
All prints and canvasses are produced by a trusted third-party printing company. While we carefully select a reliable partner, the printing and shipping are handled externally.

Q: Can mistakes happen during printing or shipping?
Yes. Despite our best efforts, not all circumstances can be foreseen, and occasional errors can occur during printing or dispatch. These are rare, but it is important to note that the final product is produced by the third-party company.

Q: Why use a third-party printing company instead of shipping from the artist directly?
Shipping artworks internationally from my studio would be prohibitively expensive and take a long time. By using a local printing partner, we can provide high-quality prints and canvasses at a reasonable price and ensure they arrive faster to your doorstep.

Q: What should I do if there is an issue with my print or canvas?
If you receive a print or canvas with an issue, please contact us immediately. We will work with you and the printing partner to find a solution. Your satisfaction is important, and we strive to make things right.

HOW IS THE ARTWORK SHIPPED?

All original paintings are carefully prepared and professionally packed using acid-free materials and protective padding to ensure safe delivery. Paintings are shipped gallery-wrapped on stretchers unless otherwise specified, and each comes with a signed certificate of authenticity. Your original painting is fully insured against damage or loss during transit—please contact us immediately if it arrives with any issues.

Paintings created off-stretcher will be shipped as rolled canvas, while those on stretchers up to 36x48’’ are sent via courier. Larger stretched originals may require custom freight arrangements and this will be at extra cost to the customer.

ORIGINAL ARTWORK SHIPPING

Shipping for original paintings are available internationally! For now all original artwork include shipping. Original artworks are shipped directly from my studio in South Africa and can take up to 2 months to arrive, depending on your location. To reduce shipping costs and protect the artwork, it is preferred to remove the canvas from its frame and ship it rolled in a protective cylinder; the canvas can then be carefully stretched onto a frame upon arrival. Please note that import duties, taxes, and any applicable VAT are the responsibility of the customer. All original sales are final, so we recommend checking the SA shipping estimate (use 1300 as the ship-from zip code) prior to purchasing. STUDIO RON-EL is not responsible for any import duties or taxes applied by your country.

HOW IS SHIPPING CALCULATED?

Original Artwork:
Shipping costs for your original painting is included in the artwork price.

Printed Canvases & Art Prints (3rd-Party Fulfillment):
Shipping for printed canvases and art prints are also included in the price.

MY ORDER WAS DAMAGED/LOST IN THE MAIL?

We want every unboxing experience to be a beautiful one, so please reach out to info@studioron-el.com if you have questions or concerns with your order!

Q: What happens if my print or canvas arrives damaged?
Please note that STUDIO RON-EL is not responsible for how the shipping service handles your order. Because of this, we are not liable for any mishandling, failed delivery, or damage that occurs during transit. Once the item has arrived, any damage incurred afterward is also not the responsibility of STUDIO RON-EL.

Q: What if my order is lost or not delivered?
All shipments are trackable through the courier. If your order is lost in transit, please reach out with your tracking information so we can assist in investigating the issue with the printer and courier.

Q: Can I return or exchange an art print or canvas?
Due to the nature of custom-printed items, we do not accept returns or exchanges unless the wrong item was sent or the print quality does not meet expectations.

Q: Can I cancel my order?
Orders cannot be canceled once they have been submitted to the 3rd-party printer for fulfillment. Please double-check all order details before completing your purchase.

Q: What if I entered the wrong shipping address?
We are unable to replace or reship items for free if the shipping address provided is incorrect. Please ensure your address is correct before completing checkout.

Q: Are refunds available?
Refunds are only issued in cases where the wrong item was sent or there is a significant defect in print quality. Shipping errors caused by incorrect addresses or buyer changes are not eligible for a refund.

STILL HAVE QUESTIONS?

Leave us a message with any further questions and well get back to you within 3-5 working days, Thank you